Sydney Deck Maintenance operates the website https://sydneydeckmaintenance.com.au/. We are a Sydney-based deck restoration business providing deck restoration, sanding, maintenance, staining, oiling, repair, and related commercial services across Sydney, including the Sutherland Shire, Sydney Metro, Eastern Suburbs, Inner West, and North Shore. As a mobile service business, we attend customer sites rather than operating from public premises.
For privacy questions or requests, contact us at info@sydneydeckmaintenance.com.au or 0449 183 440.
Depending on how you interact with us, we may collect:
Please do not send sensitive information, identity documents, payment-card details, or information about another person through the website enquiry form unless we specifically request it and explain why it is required.
We collect personal information when you submit the website quote or enquiry form, contact us by phone or email, request or receive a quote, engage us to provide services, communicate with us about a project, or otherwise provide information directly to us.
The website enquiry form requests a full name, phone number, email address, suburb, service type, and message or enquiry details, and may allow you to upload photographs of a deck. Form submissions are delivered to us by email and may be stored by our website hosting and form providers as part of operating the website.
We also collect technical information automatically through cookies, server logs, and similar technologies, including Google advertising and conversion-measurement technologies used to measure enquiries and the performance of our advertising.
We may collect, hold, use, and disclose personal information to:
We will not use personal information for unrelated purposes unless permitted or required by law, or where you have otherwise consented.
We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:
We do not sell personal information.
Some of the technology providers we use, such as email, hosting, storage, and advertising platforms, may store or process personal information on servers located outside Australia, including in the United States and other countries in which those providers operate. Where personal information is disclosed or stored overseas, we take reasonable steps to manage those disclosures consistently with our legal obligations and the commitments in this policy.
The website uses cookies and similar technologies for essential website operation, security, preferences, performance measurement, and advertising or conversion measurement, including technologies provided by Google. These technologies may collect technical information such as browser type, device information, approximate location derived from IP address, pages viewed, referring URL, and interactions with advertising or website content.
You can manage cookies through your browser settings, and you can manage Google ad personalisation through Google's ad settings at adssettings.google.com. Disabling some cookies may affect website functionality.
We may contact you about an enquiry, quote, booking, or existing customer relationship. We will only send commercial electronic messages where permitted by law and will identify ourselves and provide a functional way to unsubscribe where required. We will not add an enquiry contact to a marketing list merely because they visited the website or submitted an enquiry unless there is a lawful basis and any required consent.
To stop receiving optional marketing communications, contact us at info@sydneydeckmaintenance.com.au or use the unsubscribe method included in the message. Service, booking, safety, account, or transaction-related communications may still be sent where necessary.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include access controls, account security, secure hosting, HTTPS, software maintenance, backups, and limiting access to people who need information for their role.
No internet transmission or storage system is completely secure. If we become aware of a data breach, we will assess and respond in accordance with applicable law, including any required notification obligations under the Notifiable Data Breaches scheme.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, meet legal obligations, and protect the business. Business, financial, and taxation records are generally retained for the periods required by Australian law, which may be up to seven years or longer where a legal obligation applies. Enquiry records and uploaded photographs are kept only for as long as needed to handle the enquiry and any resulting work.
When information is no longer required, we will take reasonable steps to securely delete it, de-identify it, or arrange for our relevant provider to do so, subject to legal and operational requirements.
You may ask for access to personal information we hold about you and request correction of information that is inaccurate, incomplete, or out of date. Contact us at info@sydneydeckmaintenance.com.au and describe your request. We may need to verify your identity before responding.
We will respond within a reasonable period and may refuse or limit access where permitted by law. If we refuse a request, we will explain the reason where practicable.
If you believe we have mishandled your personal information, contact us at info@sydneydeckmaintenance.com.au with details of your concern. We will investigate and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Information about privacy complaints is available at https://www.oaic.gov.au/privacy/privacy-complaints.
The website may link to third-party websites or services, including social-media, review, advertising, analytics, hosting, or other platforms. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third-party websites that we do not control.
Our website and services are directed to people seeking deck restoration and maintenance services. We do not knowingly request personal information from children for unrelated purposes. If you believe a child has provided personal information to us, contact us so we can assess and address the matter.
We may update this policy when our information-handling practices, website, services, or legal obligations change. The updated version will be published on this page with a revised last-updated date.
Sydney Deck Maintenance
Email: info@sydneydeckmaintenance.com.au
Phone: 0449 183 440
Website: sydneydeckmaintenance.com.au
Last updated: 28 August 2026